Try Provider free For small Australian NDIS providers
Client SMS reminders, straight from your roster.
You have the week organised. Let Provider handle the reminder, so your clients know when their support is coming without you typing out every text.
7 days. No card needed.
Email reminders included at no extra cost.
SMS is optional, with credits purchased separately.
Sparks Provider uses your roster to send clients a text about their upcoming support. Choose how far ahead to send it and personalise the wording. It is an optional part of your Provider setup, with SMS credits bought separately.
A little less on your mind
Set up scheduled texts in Provider, then let the roster supply the shift details. No separate list to work through on your phone.
Already using Provider? Open BusinessIn your browser, go to Business → Text reminders.
Check their mobile numbers, buy SMS credits and enable scheduled texts. Set how many days ahead you want the reminder sent.
Edit the wording and include your business contact details. Provider fills in the client, day, time and worker from the roster.
Scheduled reminders run at 7am AEST. You can see what was sent and check the delivery status in the client's message history.
Know the cost before you start
Sparks Provider is $499 AUD a year including GST, with unlimited clients and workers. Rosters, records, notes, timesheets and invoices are all together.
Email reminders are included at no extra cost. SMS is optional. Buy credits separately when you want to use it. They do not expire.
See what the subscription includes| Credits | Pack price |
|---|---|
| 1,000 | $129 |
| 2,500 | $300 |
| 5,000 | $600 |
One credit = one SMS part. Longer messages and some special characters use more parts. Check the credit cost in Provider before a manual send; scheduled message costs depend on the final wording and shift details.
The free trial does not include free SMS credits.
Built by someone doing the work
Kim Matthews runs two NDIS provider businesses and uses Sparks Provider in both. If you want to see how it would fit your week, book a walkthrough and bring your questions.
Book 30 minutes with KimWorth knowing
Timing, replies, credits and where to find things.
Email reminders are included at no extra cost. SMS is optional and uses credits purchased separately: 1,000 for $129, 2,500 for $300 or 5,000 for $600 AUD, including GST. One credit covers one SMS part, not necessarily a whole message. Longer messages and some special characters use more parts. Credits do not expire.
No. The reminder arrives as a normal text message on their mobile phone. Save a valid Australian mobile number for the client and check it before enabling reminders. These are client reminders; workers access their own roster in Provider.
You choose how many days before the shift to send the reminder in Client reminders. Scheduled reminders run at 7am AEST (Brisbane time), including during daylight saving elsewhere in Australia. You can also send a shift reminder manually when you need to.
No. Texts come from SPARKSPROV, a send-only sender. They include NOREPLY. Include your business contact number so clients know how to get in touch about questions or changes. This is a reminder service, not a two-way inbox.
Yes. Email reminders are included in your Provider subscription at no extra cost. You can use email on its own without buying SMS credits, or choose “Send an email as well” for scheduled email and SMS reminders together. With SMS on, email is also the fallback when a text cannot be sent or credits run out, provided the client has an email address saved. Check message history if a send is still being checked rather than sending it again.
You can see the message and its delivery status in Provider. “Sent to carrier” is different from “Delivered”, and neither tells you whether the client has read it. Client messages appear under Notes → Messages in their participant profile. Texts sent directly to a number appear in Recent texts in Business → Text reminders.
Sign in to Sparks Provider in your browser and open Business → Text reminders. Buy credits, check the wording and contact details, and enable scheduled texts. Set the days ahead in Client reminders. Manage SMS in the browser; SMS management is not yet available inside the installed iPhone or Android app.
Small on purpose.
Have a look at the roster, reminders and the rest of your weekly work. See whether Provider feels right for your business.
7 days free. No card needed.
$499/year incl. GST after the trial.
Optional SMS credits purchased separately.