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For owners of small Australian NDIS providers

Another worker.Same software bill.

Simple NDIS software for rosters, shift notes, timesheets and invoices.

$499 a year for the whole business. GST included. Unlimited clients and workers.

  • 7 days. No card needed.
  • Bring your records from ShiftCare, Astalty, Imploy or a spreadsheet.
Built by Kim, who runs both of her NDIS providers on it. Meet Kim, the founder
A real Provider schedule with demo information: a week of shifts by worker and day, and on a phone today's shifts and what needs you. Watch the tour plays a 23-second preview narrated by Kim.

Narrated by Kim. Real screens with demo information, not a live recording. Nothing has been sent.Sample roster PDF (opens in a new tab)Email preview (opens in a new tab)

Data stored in SydneyRun by a small Australian team

Fast replies from real peopleMonday to Friday

Export everything in one clickDocuments, photos and PDFs in one zip

NDIS providers running on Sparks Provider

  • Sunshine Family Support
  • Crushing Goals
  • Birrin Birrin
  • Fresh TRACS
  • Ups and Downs Oz Pty Ltd
  • Open Heart Solutions
  • Gem Care Services
  • Zari Ability Care Services
  • Resolve Community Care
  • Younique Support Services
  • Good Company by Hollie Helps

Moving from another system?

Take a look first.
Plan your move.

Keep your current system while you try it.

Compare it with your current system
Real screen · demo information
Real Provider demo screen after a client notes import: 1,182 client notes imported automatically and 4 things that need your attention, each explained in plain words

  1. Check the fit

    Look at your roster, notes, hours and invoicing needs during the trial.

  2. Bring your records

    Importers for ShiftCare, Astalty, Imploy and Sparks Scribe, plus Brevity, CareMaster and Splose participants by matching the columns. Anything else comes in with our spreadsheet templates.

  3. Review before you rely on it

    Check matches and anything flagged for attention. Email Kim if you want help planning the move.

Kim Matthews outdoors, wearing sunglasses and her white shirt with a gold tropical print
Kim Matthews · Founder & provider owner

Hello, I'm Kim

I liked ShiftCare.
I didn't like what it cost our two businesses.

Every year the margins get tighter. Software was something I'd wanted to save on for a long time.

So I built the simpler system we now use in both. The things we need to run the week, without paying more for each worker.

Small on purpose.Kim

Left out, on purpose.

  • No price per worker.One price for the whole business. Add a worker and the bill stays the same. See what a growing team pays
  • No payroll.Approved hours go to Xero as drafts for you to review. Sparks Provider does not pay wages.
  • No bloat.The weekly work, done properly, without a long list of extra modules.

One week,
start to finish.

Rosters · Demo information
Real Provider demo screen, Send rosters: two client rosters ready to email and two that need a recipient or an email address

Send rosters. Each client gets their own email with their roster attached.

The essentials.
Included.

All in your business subscription. Optional SMS credits are purchased separately.

Real screens · demo information

A cost you can
put in the budget.

The yearly bill, as the team grows

Up to five staff, admin included

ShiftCare Professional$858

Sparks Provider$499

Eleven staff: 10 workers plus one admin

ShiftCare Professional$1,887.60

Sparks Provider$499

Six more people. The same $499.At 10 workers plus one admin, that is $1,388.60 a year back in the business.

Yearly prices including GST. ShiftCare Professional's published price, checked 14 November 2026, with its five-staff minimum. ShiftCare's Basic plan costs less; Professional is shown because it lists NDIS claim file uploads. A price example, not a feature match. This is general information, not financial or NDIS advice. See the working

Nothing is charged automatically when the 7 days finish.

See pricing for your teamA few things you might be wondering
FOR YOUR WHOLE BUSINESS

$499AUD / year
including GST

  • Unlimited clients and workers
  • Rosters, records, notes and timesheets
  • Invoices, agreements and reports
  • Xero and NDIA claim files included
Start your free trial

7 days. No card needed.

Optional SMS credits purchased separately. One subscription covers the web and the phone apps. Buy it in one place. Subscribed in the app already? Sign in.

At the desk. Out with the team.

Workers have their own view.

They can see their roster, add notes and sign in and out of shifts from a phone browser or the official iPhone, iPad and Android apps.

They do not see your business settings or invoicing.

  • Real Provider demo screen on a worker's phone: a shift's instructions, when it starts and a quick risk check

    Before. The shift and its instructions.

  • Real Provider demo screen on a worker's phone: signed in at 9:02 am, a quick risk check, and the shift's tasks ticked off as they are done

    During. Tasks ticked as they go.

  • Real Provider demo screen on a worker's phone: their timesheets, this week's hours and which weeks are approved

    After. Their hours, week by week.

Real screens · demo information

Get the official Sparks Provider app

Get it on Google PlayDownload on the App Store

Before you
give it a go.

Something else on your mind?

Ask Kim
Is this right for a team with one or two workers?

Yes. Sparks Provider is made for smaller Australian NDIS providers running their own team. Your subscription covers the business, with unlimited clients and workers. It keeps the core weekly work together without a long list of extra modules.

What should I try first?

Start with a small, representative part of your week. Look at the roster, how your team records notes and hours, and how you prepare invoices. You can assess the fit before deciding how to move the rest of your information across. If you need help, email Kim at hello@sparksprovider.app.

What does customer support look like?

Sparks Provider support is deliberately personal and founder-led. You will speak directly with Kim or Ana, who know the platform and the realities of running a provider business, rather than being passed through an outsourced call centre. Cody, the built-in knowledge helper, provides quick guidance inside Sparks Provider. When a question needs a person, it can come through to our team with the context needed to help properly.

What happens after the 7-day trial?

No payment is taken automatically because you do not enter a card to start. You decide whether to continue at $499 a year including GST, for the whole business.

Can I bring my records across?

Yes. There are importers for ShiftCare, Astalty, Imploy and Sparks Scribe exports. From Brevity, CareMaster, Splose or a spreadsheet, bring participants in by matching the columns. For anything else, fill in our spreadsheet templates and upload them for us to check. Review the matches and anything flagged before you rely on it. What comes across depends on what your current system exports. Email Kim if you would like help with your move.

See the spreadsheet templates
What do my workers use?

Workers sign in to their own account to see their roster, write notes and sign in and out of each shift. They can use the official iPhone, iPad or Android app, or a phone browser. They do not see your business settings or invoicing.

How does Xero fit in?

Xero integration is included. Once connected and set up, you can send invoices and approved timesheets across as drafts for review. Worker and pay-item mappings need to be configured. Sparks Provider prepares the information; it does not pay wages.

Can Sparks Provider send SMS reminders to my clients?

Yes. Email reminders are included at no extra cost. SMS is optional: set up scheduled client texts from your roster, choose how far ahead to send them and personalise the wording. You can also send a one-off reminder and check message history. Manage SMS in Provider in your browser. SMS credits are purchased separately from your subscription, starting at $129 for 1,000 credits including GST. One credit covers one SMS part, so longer messages can use more. Texts are send-only; clients cannot reply to the sender.

See how client SMS reminders work
Can I take my information with me?

Yes. The Business area includes Download your data. Your records remain yours. Check the Privacy Policy for retention and account-closure details.

Read the Privacy Policy
How is provider information protected?

Provider workspaces and worker access are separated by role. Connections and stored records are encrypted, and operational records are not sent to Cody, the optional help assistant. Read the security page for the safeguards, responsibilities and limitations.

Read about security and privacy

Sparks Provider. Small on purpose.

See how it fits
your working week.

  1. Start the trial.7 days. No card needed.
  2. Roster one real week.Nothing has to move yet.
  3. Then decide.$499 a year including GST if you choose to stay.
Start your free trial

Would you like a hand getting started? Book 30 minutes with Kim (opens Calendly in a new tab) or email her.