Optional help, with your provider records kept outside it.

When you choose to ask Cody a question, Anthropic processes only the question you have just typed, your first name, whether you are an owner, admin or worker, and the relevant published Sparks Provider help articles. Earlier Cody messages are not sent again.

The optional website assistant asks for your name and email so our team can reply if needed. Anthropic receives only your current question, first name and published public Sparks Provider information. Your email and earlier messages are not sent to Anthropic. The question and reply are kept in the Provider CRM so we can improve answers and take over when needed.

Sparks Provider does not send participant records, worker records, rosters, shift notes, documents, agreements, timesheets, invoices or reports to Cody. The question box asks you not to include participant or worker names or private details.

Cody cannot inspect or change your account. It does not make decisions about participants, workers, hiring, service delivery, compliance, payroll or NDIS claims, and it does not score people or take actions on their behalf.

Cody answers only when the published help articles support the answer. If it cannot answer confidently, your question becomes a support conversation in the Sparks Provider CRM linked to your signed-in account. Our team takes over and replies by email.

If the public assistant cannot support an answer from the published Provider information, your question is placed in the Provider CRM using the name and email you supplied. A person reviews it and replies by email. Nothing is sent automatically on our behalf without that review.

Cody uses Anthropic’s commercial API. Anthropic states that commercial API inputs and outputs are not used to train its models by default and are normally deleted from its systems within 30 days, subject to its published exceptions for safety, legal requirements and any different agreement. We do not submit Cody conversations as model feedback.

If you choose to copy information from Sparks Provider into a separate AI service, that service has its own privacy and data-handling terms. You are responsible for protecting participant and worker information and for having the authority to share it.

For questions about this statement, contact hello@sparksprovider.app