Terms of Use

These Terms of Use are an agreement between you and Sparks Support Pty Ltd (ABN 93 669 152 103) for your use of the Sparks Provider website and service. By creating an account or using Sparks Provider, you agree to these terms.

Sparks Provider is all-in-one operational software for smaller Australian disability support providers. It helps organise participants, workers, rosters, shift notes, timesheets, invoices, agreements, reports, NDIS prices and related business records.

Sparks Provider is not an employer, staffing agency, plan manager, payroll processor, financial service or registered NDIS provider. It does not hold or move participant funds and does not provide legal, financial, employment, clinical or NDIS advice.

You must be at least 18 years old and authorised to act for the business using Sparks Provider. You are responsible for keeping login details secure, inviting only authorised people and for activity under your account. Contact us promptly if you believe access has been misused.

You keep ownership of the information you enter. You give us the permission needed to host, process, back up and display it so we can provide the service, as explained in our Privacy Policy.

You are responsible for the accuracy of your records and for having the authority and consent needed to enter information about participants, workers and other people. You remain responsible for service delivery, worker arrangements, payroll decisions, claims, compliance, privacy, workplace safety and NDIS obligations.

New accounts may start with a 7-day free trial with no card required. Sparks Provider is then offered as a $499 AUD annual subscription including GST for the whole business, with unlimited clients and workers, unless otherwise agreed in writing. Fees are billed in advance through our payment provider.

You may cancel your subscription and keep access until the end of the paid period. Except where required by the Australian Consumer Law, fees already paid are not refundable for a partly used subscription period. Data is handled after cancellation as described in our Privacy Policy.

You must not misuse Sparks Provider, attempt to access information that is not yours, interfere with its security or operation, upload unlawful or harmful content, use another person’s account without permission, or use the service to break the law or another person’s rights.

The Fair Use Policy at sparksprovider.app/fair-use explains how unlimited access works for one provider organisation and forms part of these terms.

Sparks Provider, including its software, design and content, belongs to Sparks Support Pty Ltd. Your subscription gives you the right to use the service while your account is active; it does not transfer ownership. We may maintain, improve or change the service and will aim to communicate material changes where appropriate.

Nothing in these terms excludes rights or guarantees that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss. Where our liability can lawfully be limited, it is limited to resupplying the service or refunding the fees paid for the relevant period.

These terms are governed by the laws of Queensland, Australia. Questions about these terms can be sent to hello@sparksprovider.app