Terms of Use

Sparks Provider is operational software for small Australian disability support providers. It helps organise participants, workers, rosters, shift notes, timesheets, documents, agreements, invoices, NDIS prices and related business records.

It is not an employer, agency, marketplace, plan manager, payroll, human-resources, financial or clinical service, and it is not a registered NDIS provider. It does not hold or move participant funds, and it does not give legal, financial, employment, clinical or NDIS advice.

This is general information, not financial or NDIS advice.

You remain responsible for professional judgement, service delivery, worker arrangements, pay decisions and claims, and for meeting the employer, workplace, tax, privacy, safeguarding, NDIS, insurance, recordkeeping and other obligations that apply to your organisation.

• Be at least 18 and authorised to act for the business that uses Sparks Provider.
• Give accurate information and keep your sign-in and devices secure.
• Use your own account. Do not share passwords or verification codes.
• Invite only people your organisation authorises. You are responsible for activity under your account.
• Only enter or access information your organisation is authorised to hold and use, with any consent it needs, and keep it accurate.
• Organisation roles control access. Owners and admins receive manager access, while workers receive role-limited access.
• Tell us promptly about suspected unauthorised access or an account that should no longer have access.

You must not:

• break the law or another person’s rights;
• access an organisation, account or record without permission, including another person’s account;
• upload unlawful, harmful or malicious content or code, or interfere with service security;
• probe, scrape, reverse engineer or overload the service, except where applicable law expressly permits it; or
• use Sparks Provider to provide a prohibited, unsafe or misleading service.

We may restrict access when reasonably necessary to protect people, data, the service or a legal obligation. We will act proportionately and give notice where it is safe and practical.

Included and unlimited use is also subject to our Fair Use Policy, which explains ordinary business use and how we respond to unusual or harmful activity. It forms part of these terms.

New accounts can start with a 7-day free trial, with no card needed. After that, a subscription covers one provider organisation for a year, with unlimited clients and workers, at the price shown before you buy, unless otherwise agreed in writing.

A web subscription is billed annually in advance through Stripe.

The iOS and Android apps offer an annual auto-renewable subscription for one provider organisation. The applicable app store shows the price, currency and subscription period before you confirm. Payment is charged to the Apple Account or Google Play account used for the purchase. The subscription renews unless it is cancelled through that store before renewal.

Apple or Google handles the applicable store payment processing, cancellation and refund decisions. Restore Purchases can reconnect an eligible existing purchase. Apple’s Standard Licensed Application End User License Agreement also applies to the iOS app. These terms supplement it and do not reduce rights it gives you.

A web subscription paid through Stripe is separate from an app-store subscription and the two are not automatically combined. Contact support before buying through an app store for an organisation that already has a web subscription.

You can stop using the service at any time. If you cancel a subscription, you keep access until the end of the paid period. Except where the Australian Consumer Law requires otherwise, fees already paid for a web subscription are not refunded for a partly used period. Apple or Google decides refunds for app-store purchases.

Cancelling stops future renewal through the payment provider, but does not by itself delete app records. Follow the account deletion instructions for an individual sign-in or organisation closure. The Privacy Policy explains how records are kept and deleted.

Optional services such as Xero, Apple or Google subscriptions, Stripe payments, email and SMS operate under their own terms and privacy policies. You authorise the information transfer when you connect or use one of those services. We are not responsible for a third party’s service, availability or decisions, but we remain responsible for our own handling of your information as described in the Privacy Policy.

Your organisation retains ownership of, and its rights in, the information and files it enters. You give Sparks Support the limited permission needed to host, process, back up, display and transmit that content to provide and secure the service, as explained in the Privacy Policy.

Sparks Support retains its rights in the application, branding, documentation and service design. Your subscription gives authorised users a limited, non-transferable right to use the service for the subscribed organisation while access remains active. It does not transfer ownership.

We work to keep the service reliable and secure, but online services can be interrupted by maintenance, faults, networks or third-party providers. Keep exports or other records your organisation needs for business continuity. We may change the service to improve security, comply with law or maintain the product, and we will aim to tell you about material changes.

Nothing in these terms excludes rights, guarantees or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

To the extent permitted by law, we are not liable for indirect or consequential loss. Where our liability can lawfully be limited, it is limited to resupplying the service or refunding the fees paid for the relevant period.

These terms are governed by the laws of Queensland, Australia. Courts with jurisdiction in Queensland may hear disputes, subject to any right you have to bring a claim elsewhere under applicable law.

Questions can be sent to hello@sparksprovider.app. We may update these terms and will show the latest update date on this page.