Xero is included
Invoices go to Xero as drafts and approved hours go across for pay runs. Nothing to download and re-key.
Sparks Provider vs ProviderOps
A ProviderOps alternative with Xero and phone apps
Sparks Provider is a ProviderOps alternative for small NDIS teams that use Xero: it is $499 a year including GST for unlimited workers and clients with Xero and iPhone and Android apps, while ProviderOps charges $29, $59 or $129 a month plus GST by number of logins, stops at 30 logins and says it does not sync with Xero (checked 14 November 2026).
7 days freeNo card$499 for unlimited workers and clients
Two flat-price products for small teams. Here is how they differ.
ProviderOps and Sparks Provider are separate products from separate companies. Both are for small NDIS providers and both avoid per-user pricing. ProviderOps bills monthly in three bands by number of logins. Sparks Provider is one annual price for the whole business.
For a sole trader, ProviderOps costs less, and it has a free invoicing-only plan. For a team with workers, the differences are the price band you land in, Xero, and a worker app.
Annual cost, including GST
What each team size pays a year.
| Team | Sparks Provider (Xero included) | ProviderOps (no Xero) | ProviderOps plan |
|---|---|---|---|
| 1 person (owner only) | $499 | $382.80 | Solo |
| 3 people (owner + 2 workers) | $499 | $778.80 | Small Team |
| 6 people (owner + 5 workers) | $499 | $778.80 | Small Team |
| 16 people (owner + 15 workers) | $499 | $1,702.80 | Growing Provider |
| 31 people (owner + 30 workers) | $499 | Not offered | Over the 30-login limit |
Annual AUD including GST, checked 14 November 2026. ProviderOps figures are 12 monthly payments at the published rate plus 10% GST. ProviderOps is billed monthly and can be cancelled any time; Sparks Provider is billed annually. Sparks Provider's optional SMS pack is separate. This compares subscription prices, not identical products. See your own team size on the pricing page.
Sources, read 14 November 2026: ProviderOps pricing.
Direct comparison
The questions that decide the value.
Three monthly bands up to 30 logins. Or $499 a year with no limit.
| What mattersDecision | Whole-business priceSparks Provider | Compare withProviderOps |
|---|---|---|
| 01Annual price | Sparks Provider $499 incl. GST. One price for the entire business. | ProviderOps $382.80, $778.80 or $1,702.80 incl. GST, by number of logins. |
| 02What makes the price go up? | Sparks Provider Nothing when you add clients or workers. | ProviderOps Moving up a band: 2 logins, then 11 logins. |
| 03Largest team | Sparks Provider No limit. | ProviderOps 30 logins. |
| 04Xero | Sparks Provider Included. Invoices as drafts, approved hours for pay runs. | ProviderOps No Xero or MYOB sync. Files to download. |
| 05Worker phone app | Sparks Provider iPhone, iPad and Android apps, or a phone browser. | ProviderOps A web page on the phone. No app found in the stores. |
| 06NDIA bulk claim file | Sparks Provider Included. You upload it. | ProviderOps Included. You upload it. |
| 07How you pay | Sparks Provider Annually, after a 7-day free trial. | ProviderOps Monthly. Cancel any time. |
| 08Free plan | Sparks Provider No. 7-day free trial. | ProviderOps Yes, for invoicing only: owner and up to 3 participants. |
What ProviderOps does that Sparks Provider doesn't
Where ProviderOps goes further.
ProviderOps is a tidy product with a clear price page. These are fair points in its favour.
- A lower price for a sole traderSolo is $382.80 a year including GST for one login. Sparks Provider is $499.
- A free invoicing planOwner only, up to 3 active participants, and an invoice maker that needs no sign-up.
- Monthly billingPay month to month and cancel any time. Sparks Provider is billed annually.
- Free calculatorsTravel, award and budget calculators on its site.
Where Sparks Provider is different
Less software can be the right answer.
One price with no bands
$499 a year including GST for unlimited workers and clients. The 11th login and the 31st cost nothing.
Real phone apps
Workers use the iPhone, iPad or Android app, or a phone browser.
The real Sparks Provider product
Built by someone who runs two providers
Kim Matthews built it for her own teams and uses it in both businesses.
- You have at least one worker.
- You use Xero for invoices and pay.
- Your workers want an app on their phone.
Who each product suits
Choose for the operation you actually run.
Sparks Provider may suit you when
- You have at least one worker.
- You use Xero for invoices and pay.
- Your workers want an app on their phone.
- You may grow past 30 people.
ProviderOps is the better choice when
- You are a sole trader with no workers. Solo costs less.
- You only need to make NDIS invoices for up to 3 participants. Its free plan covers that.
- You want to pay monthly and be able to stop any time.
- You do not use Xero or MYOB.
Coming from ProviderOps?
How to switch from ProviderOps.
Keep ProviderOps running.
It is monthly, so there is no rush. Start the 7-day trial and follow one made-up shift from the roster to the invoice in Xero.
Bring your records.
There is no dedicated ProviderOps importer. Export your participants, workers and shifts, bring participants in with Match your columns, and send the rest in the spreadsheet templates to be checked before an agreed import. The team helps if you get stuck.
Review before you rely on it.
Check the matches and anything flagged.
Straight answers
Before you choose.
No vague promises. Just the details you need to choose well.
Are ProviderOps and Sparks Provider the same product?
No. They are separate products from separate companies with similar names. ProviderOps is at providerops.com.au. Sparks Provider's website is sparksprovider.app, and it is made by Sparks Support Pty Ltd.
How much does ProviderOps cost?
ProviderOps publishes three paid plans before GST: Solo $29 a month for one login, Small Team $59 a month for up to 10 logins and Growing Provider $129 a month for up to 30. Including GST over a year that is $382.80, $778.80 and $1,702.80. There is also a free invoicing-only plan. Checked 14 November 2026.
Does ProviderOps integrate with Xero?
No. ProviderOps' pricing page says it does not sync with Xero or MYOB. It provides files to download. Sparks Provider includes Xero: invoices as drafts and approved hours for pay runs.
Does ProviderOps have a mobile app?
ProviderOps describes a worker phone view, which is a web page. We found no ProviderOps app on the App Store or Google Play on 14 November 2026. Sparks Provider has iPhone, iPad and Android apps.
Is there NDIS software with one flat price instead of paying per worker?
Yes, more than one. ProviderOps has flat monthly bands up to 30 logins. Sparks Provider is one price, $499 a year including GST, for the whole business with unlimited workers and clients.
Can I move from ProviderOps to Sparks Provider?
Yes. Export your records from ProviderOps, bring participants in with Match your columns, and send the rest in our spreadsheet templates to be checked before an agreed import. The team helps. Review the matches before you rely on them.
Small on purpose
Have workers and use Xero? Try the flat price that includes both.
Seven days free, no card, then $499 a year including GST.
Sparks Provider is not affiliated with ProviderOps. Product names are used only to help providers compare their options.