A published price
$499 a year including GST for the whole business, with unlimited workers and clients.
Sparks Provider vs SupportAbility
A SupportAbility alternative for small NDIS providers
Sparks Provider is a SupportAbility alternative for NDIS providers with fewer than 30 staff: it costs $499 a year including GST for the whole business, while SupportAbility publishes no price and says its smallest subscription is for 30 staff (checked 14 November 2026).
7 days freeNo card$499 for unlimited workers and clients
Software sized for 30 staff and up, or one price for a small team?
SupportAbility is established NDIS software for registered providers, with client management, service delivery, NDIS billing and reporting across sites. Sparks Provider is for the small provider who needs the working week in one place: rosters, notes, timesheets, invoices, NDIA claim files and Xero.
These products are built for different sizes of business. SupportAbility says so itself: it does not sell a subscription smaller than 30 staff. This page is for the team that is not there yet.
Annual cost, including GST
What each team size pays a year.
| Team | Sparks Provider | SupportAbility |
|---|---|---|
| 3 people (owner + 2 workers) | $499 | Quote only. Buys the 30-staff subscription. |
| 6 people (owner + 5 workers) | $499 | Quote only. Buys the 30-staff subscription. |
| 16 people (owner + 15 workers) | $499 | Quote only. Buys the 30-staff subscription. |
| 31 people (owner + 30 workers) | $499 | Quote only. Over the 30-staff subscription, so the next size up. |
Checked 14 November 2026. SupportAbility does not publish a price, so we show none and will not guess one. Sparks Provider's price includes GST. Its optional SMS pack is separate. See your own team size on the pricing page.
Sources, read 14 November 2026: SupportAbility subscriptions.
Direct comparison
The questions that decide the value.
$499 with no minimum team size versus a quote that starts at 30 staff.
| What mattersDecision | Whole-business priceSparks Provider | Compare withSupportAbility |
|---|---|---|
| 01Annual price | Sparks Provider $499 incl. GST. One price for the entire business. | SupportAbility Not published. Ask SupportAbility for a quote. |
| 02Smallest team it sells to | Sparks Provider Any size. One person is fine. | SupportAbility 30 staff is the smallest subscription. |
| 03What makes the price go up? | Sparks Provider Nothing when you add clients or workers. | SupportAbility The number of active staff. Clients are unlimited. |
| 04Can you start without a sales call? | Sparks Provider Yes. 7-day trial, full product, no card. | SupportAbility No. Request a demo. |
| 05How you pay | Sparks Provider Annually, after the free trial. | SupportAbility Annually, at the start of each subscription year. |
| 06Modules | Sparks Provider The core week in every plan. Pro adds policies, registers and audit. | SupportAbility All modules in every subscription. |
| 07Reporting depth | Sparks Provider The information you need for the week. No reporting suite. | SupportAbility Multi-site reporting, funding statements and goal progress reports. |
| 08Suits | Sparks Provider Small direct-support providers, 1 to about 30 staff. | SupportAbility Established registered providers with 30 or more staff. |
What SupportAbility does that Sparks Provider doesn't
Where SupportAbility goes further.
SupportAbility is built for larger registered providers, and it shows in the depth.
- Multi-site reportingFunding statements, goal progress reports and reporting across sites and services. Sparks Provider has no reporting suite.
- More service typesSupported employment, supported independent living, home care, allied health and support coordination.
- Payroll and finance integrationsSet up for larger organisations, with custom integrations available.
- All modules in every subscriptionThe price does not rise for using more features.
- A long release historyAnd a public knowledge base.
Where Sparks Provider is different
Less software can be the right answer.
No minimum size
A sole trader and a team of 30 pay the same.
Start today
Seven days free with the full product and no card. No demo and no implementation.
The real Sparks Provider product
The working week in one path
Roster, worker app, shift notes, timesheets, NDIS invoices, the NDIA bulk claim file and Xero.
- You have fewer than 30 staff.
- You want a published price and no sales call.
- Your work is direct support: rosters, notes, hours, invoices and claims.
Who each product suits
Choose for the operation you actually run.
Sparks Provider may suit you when
- You have fewer than 30 staff.
- You want a published price and no sales call.
- Your work is direct support: rosters, notes, hours, invoices and claims.
- You use Xero for pay and accounts.
SupportAbility is the better choice when
- You have 30 or more staff and expect to keep growing.
- You run several sites or service types and need reporting across them.
- You deliver supported employment or supported independent living at scale.
- You have people and time for a guided implementation.
Coming from SupportAbility?
How to switch from SupportAbility.
Keep SupportAbility running.
Start the 7-day trial and follow one made-up shift from the roster to the invoice.
Bring your records.
There is no dedicated SupportAbility importer. Export your clients, staff and shifts, bring participants in with Match your columns, and send the rest in the spreadsheet templates to be checked before an agreed import. The team helps if you get stuck.
Review before you rely on it.
Check the matches and anything flagged. Check when your SupportAbility subscription year ends, as it is paid annually in advance.
Straight answers
Before you choose.
No vague promises. Just the details you need to choose well.
How much does SupportAbility cost?
SupportAbility does not publish a price. Its subscriptions page says pricing depends on the number of active staff, that the smallest subscription is for 30 staff, and that subscriptions are annual and paid at the start of each year. Ask SupportAbility for a quote. Checked 14 November 2026.
Is SupportAbility suitable for a small NDIS provider?
SupportAbility says its smallest subscription is for 30 staff, so a team of 5 or 10 would buy the 30-staff size. It is built for established registered providers. A smaller team may be better served by software priced for its size.
What is a SupportAbility alternative for a team under 30 staff?
Sparks Provider is $499 a year including GST for the whole business, with unlimited workers and clients and a 7-day free trial with no card. It covers rosters, a worker app, shift notes, timesheets, NDIS invoicing, the NDIA bulk claim file and Xero.
Does SupportAbility have a free trial?
We found no free trial offered on SupportAbility's site on 14 November 2026. It offers a demo. Sparks Provider has a 7-day free trial with no card.
What does Sparks Provider not do that SupportAbility does?
Sparks Provider has no reporting suite, no supported employment or supported independent living modules and no payroll or award interpretation. If you need those, SupportAbility is the better choice.
Small on purpose
Not at 30 staff yet? Use software priced for the team you have.
Seven days free, no card, then $499 a year including GST.
Sparks Provider is not affiliated with SupportAbility. Product names are used only to help providers compare their options.